​TOUR BOOKING CONDITIONS, TERMS AND CANCELLATION POLICY

Reservations

Trip application is required for reservation and we would need 40% of full payment per person as a deposit to confirm your reservation, and the balance 30 days prior to departure.

Deadline

In order to make sure that we have all the paperwork in order before departure, and that we can have the guides and vehicles of your choice, our deadline for the booking as well as full payment is 30 days before departure.


Delays

The cost of delays is not included if any trips has to be delayed because of bad weather, road condition, river levels, transportation delays, government intervention, sickness or other contingency for which Voyage Unique Mongolie LLC or its agents and partners can not make provision.


Payment Terms

You can pay your deposit via your credit cards such as Visa and Master cards. There won’t be any bank charge. The payment is also paid to our account by bank transfer. A copy of wire transfer from trip member is required by fax or mail. We will send a confirmation email/fax after receiving of full payment.
Bank transfer charge and correspondent bank charges are on the Customers’ own.

All your services will be booked after you transfer the deposit.

Tour Cancellation Policy

A written notice is required for tour cancellation and the following fees will apply:
  • Up to 60 days before departure US$150 per person
  • 59 to 45 days before departure US$200 per person
  • 44 to 30 days before departure US$300 per person
  • 29 to 15 days before departure US$400 per person
  • 14 to 9 days before departure US$500 per person
  • Less than 8 days before departure and no show-up up to 50-100% of tour cost

Refund

No partial refund will be given for unused hotel rooms, meals, sightseeing trips or trek arrangements for any reason whatsoever. Land Cost is quoted as a package and credit are not given for unused services.


Responsibilities of Trip Members

Trip members have certain responsibilities to Voyage Unique Mongolie LLC and other members: trip members are responsible for comprehending the condition implied in the trip itinerary which is appropriate to their interests and abilities; for acting in an appropriate and respectful manner in accordance with the customs of Mongolia. A member may be asked to leave the trip if his or hers further participation may be detrimental to other members or to individual.

Voyage Unique Mongolie LLC reserves the right to withdraw such a tour or any part of it, to alter the itinerary if necessary, to refuse to accept or retain any tour member for any reason whatsoever, and to pass on to tour members any undue expenses incurred through delays or events beyond their control, either directly in Mongolia, or, if after the event, through the depositor herein with whom the tour members have booked the tour. On advancement of deposit to Voyage Unique Mongolie LLC the depositor therefore agrees to be bound by the above cited terms and conditions.

Complaint policy

Complain must be informed to us during the Service or within 30 days after land arrangement.
If any customer of have any complaints of the Services purchased or express any dissatisfaction whatsoever, we will take all possible steps to resolve amicably such complains.